European Wax Center - Horsham (2024)

“Whoop Warrior” Workplace Seeks Fun and Professional Center Manager!

When it comes to leading teams, you’re a warrior. You have a passion for conquering challenges, maximizing financial return, and ensuring guests have a memorable, positive experience that leaves them feeling fresh, stunning, and excited for their next visit.

If this sounds like you, our team is ready to help you grow while you lead one of our EWC centers to GORGEOUS new heights!

About Miller Family Holding:

We’re a multinational family of franchises, including some of the most exemplary European Wax Centers in the biz. We have over a decade of experience with EWC, and we’ve grown to nearly fifty centers, but we’re nowhere near done yet.

These are the values we live by:

We create opportunities for growth. From part-time Wax Specialist to company-wide Director of Wax Talent… From Center Manager to US Director of Operations… From family babysitter to Accounting Comptroller! Any journey is possible at MFH. We’ll help you make it happen.

We collaborate effectively. This is a Collaboration Nation! We know we’re better together, and you don’t get anywhere fabulous without your goalfriends helping on the way.

We strive for excellence. We don’t expect perfection… but we’re awesome. We reach for big goals, and we achieve them (with some spectacular failures along the way! How else do you make a good story?).

We treat each other with respect. We compete with our past selves, not with each other. Every day is an opportunity to be great, and for that, you need a supportive, empathetic team. You’ll find that at MFH.

We have MORE FUN HERE. Jump into a Hustle Huddle and participate in roleplays to elevate your customer service. Or enjoy the best BBQ you’ve ever had at one of our co-marketing events. Whatever we do, we bring the fun. WHOOP WHOOP!

Sounds awesome? We think so, too.

Check out the adventures that await you…

Center Manager Responsibilities:

Guest Experience Champion

  • Ensure your center exceeds guest expectations every time they walk in your door, from the moment they arrive to the moment they walk out feeling fabulous.
  • Build trust with guests and turn them into guests-for-life who can’t wait to share their awesome experience with friends.
  • Train Associates to establish trust and build guest confidence. Help everyone on your team become an expert salesperson and master communicator so they hit their goals out of the park.
  • Ensure all guest transactions are handled in a friendly and efficient manner, so guests have a positive impression that lasts.

Sales Leadership

  • Produce results. Turn every center shift into a productive opportunity for meeting and exceeding sales goals. Inspire your team by embracing, practicing, and coaching positive guest experience behaviors.
  • Partner with your District Manager to take smart risks and create value-added solutions, turning challenges into epic stories of success.
  • Take ownership of the Center’s culture and create a MORE FUN HERE work environment that increases productivity and reduces turnover, sharing MFH best practices with your team along the way.
  • Communicate business goals and priorities to inspire Associate’s to higher levels of performance, increasing sales opportunities and Center profitability.
  • Celebrate Associate success while also partnering with your District Manager to identify opportunities for coaching and development.
  • Administer Performance Improvement Plans when necessary, in a fair and consistent manner.
  • Be present through effective floor sales leadership to make sure all areas of the Center have staff coverage.
  • Analyze business reports to create and execute SMART Action Plans. Partner with your Regional Center Manager to always improve!

Talent Management

  • Use the company’s “Talent Filters” to recruit, interview, select, hire, and retain candidates best suited for the MFH culture.
  • Keep an up-to-date talent pool and fill all open positions within 30 days.
  • Encourage Associates to grow for their goals and coach them toward current and future possibilities.
  • Create an open and inspiring learning environment by implementing brand programs in sales, guest service, and product knowledge.
  • Understand, live, and communicate the company’s vision and core values to promote teamwork, respect, and excellence.
  • Partner with your District Manager to build a team focused on driving the growth of the Center TOGETHER.
  • Promote an open and empathetic Center environment where Associates feel free to express their concerns and feelings without the fear of retaliation or ill will.
  • Motivate Associates to take action to achieve their own and the Center’s sales goals and drive positive results every day.
  • Demonstrate top-tier professionalism in all written and verbal communication when engaging in business transactions with guests, Associates, and the Corporate Office.
  • Communicate effectively with your Manager, Associates, and peers, facilitating the cascade of information (from bottom to top, and top to bottom) necessary to manage our business.

Visual Marketing Master

  • Coach and direct Associates on the implementation of visual marketing guidelines in your Center and ensure compliance with company standards.
  • Implement all promotional and visual marketing moves as directed.
  • Ensure your Center is always neat, clean, and organized, the lobby is filled only as far as the correct capacity, and all products and marketing are presented as directed.
  • Take responsibility for your Center’s visual brand, maintaining all brand visual and cleanliness standards.

Operations Management

  • Ensure compliance to company standards per the Center Operations User Guide.
  • Manage and adjust schedules and daily tasks to meet long-term business goals.
  • Support and educate your team on Company Loss Prevention guidelines.
  • Minimize loss by consistently following company Loss Prevention policies and offering excellent guest service.
  • Ensure all areas of the Center, including storage areas and desks, are neat, clean, organized, and operating to the company standard.
  • Champion and personally follow all safety standards to ensure a safe work environment.

Why You’re Awesome:

  • You jump in when you’re needed, working a flexible schedule to GET IT DONE.
  • You have at least 4 years of experience in a multi-service or specialty store environment (don’t have the experience, but have the passion? Check out our Manager-in-Training post!).
  • You read our values and thought, “OH MY GOSH, that sounds just like me!”
  • You understand the business of Revealing Beautiful Skin.
  • You see Key Performance Indicators as inspiring challenges, pushing you and your team to improve business performance, and you can use them to motivate your team.
  • Your self-motivation and enthusiasm are infectious.
  • You’re ready to live the MFH Brand and commit to Excellence, Collaboration, and MORE FUN HERE!
  • You inspire trust with your accountability, punctuality, reliability, and consistency.
  • You solve the problem before there’s a problem.
  • You lead and inspire by example, encourage focusing on solutions, and celebrate the success of others.
  • You’re proficient in Excel and Word and ready to learn more helpful applications when needed.
  • Your written, verbal, and presentation skills are Championship Level.
  • You’re a time management STAR.
  • You know how to handle conflict and interpersonal relationships with confidence, empathy, and professionalism.
  • Your experience shows a strong emphasis on operations and customer service.

Sound like you? APPLY NOW!

This is your chance to turn your job into the adventure of a lifetime.

What are you waiting for? Your team is waiting!

APPLY RIGHT NOW!

For more information about EWC visit: https://waxcenter.com/pages/join-us.

Our Locations:

PENNSYLVANIA Bala Cynwyd, Brookhaven, Collegeville, Fishtown, Horsham, Jenkintown, Wyomissing, Lancaster, Exton, Warrington, Pottstown, West York

NEW JERSEY Cherry Hill

MARYLAND Gaithersburg, Germantown, Hunt Valley

VIRGINIA Alexandria – The Hilltop, Alexandria Commons, Falls Church – Barcroft Plaza, Falls Church – Tyson’s Station, Fredericksburg, Gainesville, Leesburg, Manassas, Vienna|Woodbridge – Potomac, Dumfries, Lorton

TEXAS Houston-River Oaks, Houston- Meyerland, Houston - The Heights, Pearland Parkway, The Woodlands Market Street, Galleria, Royal Oaks, Magnolia, Spring- Birnham Woods, Tomball, Kingwood…

And more on their way! If we don’t have a location near you now… We will soon!

Miller Family Holding, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

European Wax Center - Horsham (2024)

FAQs

Do you tip your waxer at European Wax Center? ›

How Much Should You Tip Your Waxing Expert? “Like any other service environment, gratuity is at the discretion of our guests, but 20% is standard and a good starting point,” says Helene Marie, waxing expert at European Wax Center.

What should I wear to European Wax Center interview? ›

Business casual: nice top, nice pants or a skirt, hair and makeup done but not overstated (like you're meeting your boyfriend's parents, not like you're going to the club). Dress causal business!

What is the wax that European Wax Center uses? ›

Our Unique Comfort Wax®

In addition to beeswax, our Comfort Wax® is formulated with skin-soothing ingredients. Additionally, Comfort Wax® is an alcohol-free, hard wax that doesn't adhere to the skin. It applies at a warm temperature, removes easily, without using strips, and is gentle on all hair and skin types.

How many locations does the European Wax Center have? ›

With more than 1,000 locations nationwide, we offer a full suite of waxing services for every body.

What is the lawsuit against the European Wax Center? ›

The defendants are accused of failing to pay minimum and overtime wages, provide meal and rest periods, timely pay final wages, maintain accurate records, and engage in unfair business practices. The lawsuit seeks unpaid compensation, penalties, injunctive relief, and attorneys' fees for hourly, non-exempt employees.

Is it rude not to tip your waxer? ›

While most people tip between 10 to 20 percent for a wax, staff would really like you to tip anywhere from 15 to 25 percent for a job well done, Grochowska said. For a quick brow wax (that may be priced at $10 or less), a couple of dollars for tip is fair and appropriate.

Can I get a Brazilian wax on my period at European Wax Center? ›

Sure, we can absolutely wax you if it's that time of the month.

Why do you want to work for the European Wax Center? ›

I am interested in working at waxcenter.com because it is a leading provider of professional quality waxing services. The company has a strong commitment to customer satisfaction and providing a high level of service. I would be proud to be a part of a team that provides such an important service to the community.

What to know before getting a wax? ›

Pre-Wax Prep
  • Stop shaving/plucking 2 weeks prior to your wax. ...
  • Gently exfoliate the area that will be waxed the day before your reservation. ...
  • Skin can be more sensitive during your menstrual cycle, so consider booking in between your cycles.
  • Avoid significant amounts of caffeine before your wax to prevent sensitivity.

Does European Wax Center remove ingrowns? ›

We've Got Ingrown Hair Solutions!

We offer a variety of solutions that were all formulated with waxed skin in mind. Incorporating these products into a regular skin care routine can make a huge difference! Our signature formula keeps skin bump-free between waxes.

Is waxing better than sugaring? ›

Both sugaring and waxing can be great forms of hair removal if you're looking for lasting results. There's no clear “winner” between the two, because it's ultimately down to preference. Those with sensitive skin types might prefer sugaring because of its gentler nature and more natural formulation.

Which wax is better Rica or Brazilian? ›

Rica Brazilian Wax is suitable for even the most sensitive skin. This non-strip formula is applied in a very thin layer which, when pulled off, is less painful, and more comfortable.

How painful is a Brazilian wax? ›

A Brazilian wax can be painful. It should get less uncomfortable the more often you do it. You might want to take an ibuprofen (Advil, Motrin) or acetaminophen (Tylenol) about 30 minutes before your appointment to reduce discomfort. You may have some redness and sensitive skin in the area for at least a day afterward.

Is waxing better than shaving? ›

waxing, we can see that waxing is the best method to remove hair if you want the very best results and to keep your skin looking its best for longer. When seeing a trained professional, waxing puts an end to ugly razor bumps, itchiness, and hyperpigmentation that causes areas of the body to turn darker than the rest.

Can hair be too long to wax? ›

Up to 1/2 inch should be fine. If your hair is any longer you may feel some discomfort when the wax is applied. It will also make it trickier for your therapist to get the job done. Trim excess hair down beforehand or shave and wait a couple of weeks for it to grow back before returning to the salon.

Are you supposed to tip estheticians? ›

Remember that your esthetician is providing you with a service, so you should always tip. What to tip for a facial is much like tipping a server at a restaurant. A 20% tip is good, but base it off the esthetician's performance.

How much to tip for armpit wax? ›

For wax services, the overall price for a treatment usually varies by the size of the area you're getting waxed, but that shouldn't affect your tip. It doesn't matter if you're getting your armpits, bikini line, eyebrows, or full body waxed, a 20 percent tip on the overall price is satisfactory.

How much to tip for Brazilian laser hair removal? ›

Tipping for laser hair removal treatments is similar to tipping for other beauty services. If you're not sure how much to tip, a general rule of thumb is to tip between 15% to 20% of the total cost of the treatment.

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