Cigna survey confirms mental health services and supports critical to global recovery from pandemic

  • Markets with higher COVID-19 vaccination rates signal better prospects for health and wellness
  • Mental health is considered the most important influence on a person’s overall health, virtual mental health consultations have increased by 89% since the start of the pandemic
  • Employees expect more from employers, including mental health support and flexibility in the workplace

HONG KONG, June 16, 2021 / PRNewswire / – Cigna International has published its seventh annual 360 well-being survey with several new topics included to reveal the impact of COVID-19 on virtual health, the health of the whole person, resilience and remote working. Opinion data from more than 18,000 adults in 21 markets on five continents confirms that the global recovery from a pandemic will require successful vaccination programs and a holistic view of mental health support by employers and governments.

Adoption of COVID-19 vaccinations linked to better prospects for health and well-being

The results confirm the link between greater vaccine use and access to successful immunization programs, with more positive perceptions of health and well-being shown for the first time in Cigna 2021 COVID-19 vaccine perception survey. Among markets with high vaccination rates, United States, United Arab Emirates, Spain and Saudi Arabia, even reported wellness scores exceeding pre-pandemic levels.

In contrast, markets with lower vaccination rates, such as Japan, South Korea and Taiwan, had lower wellness scores, although it has yet to see an increase in the number of cases and still maintains a relatively lower number of COVID-19-related deaths at the time of the outbreak. investigation. This negative outlook may be linked to the struggle to achieve collective immunity in these markets, a step that experts say is largely the long-term solution to defeating COVID-19.

“While we are starting to see reasons for optimism, we remember that overcoming the pandemic and its impact on health and well-being requires a comprehensive global immunization program and its uptake. Our survey shows that the pandemic has had a particularly negative impact on certain demographics. and groups, and understanding this will be vital for business and policy makers, ”said Jason sadler, President, Cigna International.

Mental health, closely followed by physical health, considered to be an important influence on the overall health of the person

72 percent of respondents rank mental health as the most important influence on personal health and well-being, followed by physical health at 70 percent. While the stigma surrounding mental health persists, the increasing adoption and availability of virtual health tools offers an opportunity to help people access the care they need, when they need it. Globally, the use of virtual consultations to access mental health therapy and counseling services has increased by 89% since the start of the pandemic, echoing data from United States at Cigna COVID-19 One-Year Impact Report which showed that almost two-thirds of behavioral care was performed virtually.

Concerns about financial well-being are widespread

Only 28 percent of respondents are confident in their ability to maintain their current standard of living, and 19 percent of respondents say they feel very good or excellent when asked if they have enough money for the living. retirement. The outlook was most unfavorable among women, with significant concerns about long-term savings specifically reported in the 18-24 age group and retirement planning among those aged 50 to 64.

Family time builds resilience – employers need to rethink their workforce strategies

This survey found that working parents around the world with younger children (under the age of 18) had the highest well-being score of 66.2 and are the most positive group for almost all. the elements of the five indices. The study found that 83 percent of respondents in this group are confident in their ability to support their children’s education and 84 percent are positive about their ability to take care of the health and well-being of their children. children.

Respondents reported an increased desire to work from home, with 26% citing the closer connection to family as one of the main benefits of working remotely. Employers should take note of this trend as employees now expect flexibility and better support in terms of access to health and well-being services, with mental health and stress management being seen as essential elements, as well as financial advice.

“Health benefits and a better work-life balance are key areas where employers are failing to meet employee expectations. As companies update their employment policies after the pandemic, they will need to address these concerns to retain and attract top talent, ”said Michelle leung, Human Resources Manager, Cigna International.

Download the report

The Cigna 360 Wellness Survey measures perceptions of health and well-being based on five indices: family, financial, physical, social and professional. The 2021 report includes additional topics on virtual health, overall health, resilience, and working from home. Click here to download the full report.

Research methodology

Cigna has partnered with Kantar, a leading data, analytics and consulting company, to survey 18,043 people, aged 18 and over, in 21 markets in April 2021, before the surge in COVID-19 cases in India and Taiwan. The markets covered in this investigation are Australia, Belgium, China, Germany, Hong Kong, India, Indonesia, Japan, Kenya, New Zealand, Saudi Arabia, Singapore, South Korea, Spain, Taiwan, Thailand, The Netherlands, turkey, United Arab Emirates, UK and united states of america.

The online sampling used respondents recruited from panels subjected to rigorous quality control and the composition of the panel is representative of the adult population in each of the studied markets.

About Cigna

Cigna Corporation (NYSE: CI) is a global health services company dedicated to improving the health, wellness, and peace of mind of those we serve. Cigna delivers choice, predictability, affordability and access to quality care through integrated capabilities and connected and personalized solutions that advance the health of the whole person. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, Evernorth companies or their affiliates, and Express Scripts companies or their affiliates. These products and services include an integrated suite of health services, such as medical, dental, behavioral, pharmaceutical, visual, complementary and other related products. Cigna maintains sales capacity in more than 30 countries and jurisdictions, and has more than 175 million customer relationships around the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit


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